Support

Most questions are answered below. If yours is not, email namicilab@gmail.com — a real person reads it.

Reporting a page where images were missed

This is the most useful report you can send, and it takes ten seconds: paste the page address and say roughly how many images you expected. Nearly every scanning improvement in SnapSave has come from someone doing exactly that.

Report a page

Frequently asked

How do I activate SnapSave Pro?
Open the SnapSave panel, click any Pro feature (ZIP, Deep scan, or the full-resolution setting), choose “I already have a key”, and paste the licence key from your purchase receipt. It unlocks immediately.
I lost my licence key.
It is in the receipt email from Gumroad, and on the download page you were sent after paying. If you cannot find either, email us from the address you purchased with and we will resend it.
How many computers can I use it on?
Three. The key travels with your Chrome profile, so signing into Chrome on another computer usually carries it over without re-entering anything. If you run out of devices, email us and we will reset it.
SnapSave missed some images on a page.
Try Deep scan rather than Scan — many sites only load images as you scroll, and Deep scan scrolls the page first. If images are still missing, email us the page address; that is the single most useful thing you can send, and most scanning improvements have come from exactly those reports.
Deep scan is slow.
It scrolls the whole page before scanning, which takes time on long feeds. You can shorten it in Settings → Deep scan depth. Quick (10 screens) is much faster; Max (300 screens) is for very large boards.
A download failed, or saved the wrong size.
Turn on “Find full-resolution originals” in Settings if it is off. If a specific site still fails, send us the page address and we will look at it.
Can I get a refund?
Yes, within 30 days, no questions asked. Refund through Gumroad or email us and we will handle it.
What does SnapSave do with my data?
Nothing. There is no account, no analytics and no server. Scanning and downloading happen entirely in your browser. The only external request is a licence check with Gumroad, and only if you bought Pro. See the privacy policy for the detail.

Still stuck?

Email namicilab@gmail.com. Including the page address and your browser version gets you a faster answer.